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ITIL · Question #486
ITIL Question #486: Real Exam Question with Answer & Explanation
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Question
Which of the following is an example of proactive problem management?
Options
- AAutomated detection of an infrastructure or application fault, using event/alert tools automatically
- BAnalysis of an incident by a technical support group which revels that an underlying problem
- CSuspicion or detection of a cause of one or more incidents by the service desk
- DTrending of historical incident records to identify one or more underlying causes
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