Which of the following is an example of proactive problem management?

Automated detection of infrastructure or application faults is a function of event management and represents reactive incident detection triggered by an active failure, not proactive problem analysis.

When a technical support group analyzes an incident and uncovers an underlying problem, they are proactively identifying the root cause rather than simply resolving the immediate symptom. This deeper investigative work prevents future incidents by addressing systemic issues rather than visible failures. It differs from reactive detection methods that only identify or report the incident as it surfaces.

Suspicion or detection of a cause by the service desk is a reactive response to incidents already being reported, not a proactive identification of underlying problems before they cause further harm.

Trending historical incident records is a retrospective analysis technique associated more with continual service improvement than with the direct proactive investigation of a specific known incident.