Which statement about the known error database (KEDB) is CORRECT?

The service desk maintains incident records in the incident management system, not the KEDB - ownership of the KEDB belongs to Problem Management.

The KEDB is a separate database from the CMDB - the CMDB stores configuration item relationships, while the KEDB stores known errors and workarounds under Problem Management control.

Problem Management is responsible for maintaining the KEDB, which stores records of known errors along with their documented workarounds and root cause details. The service desk consults the KEDB during incident handling to identify matching known errors and apply workarounds, reducing mean time to restore service.

The KEDB is maintained by Problem Management, not Incident Management, and it stores workarounds rather than definitive solutions assigned back to problem management.