What should be documented as part of every process?

Process owner and process policy are important governance elements, but this combination focuses on policy without capturing the contractual context and detailed operational instructions required for every process.

Service level agreements and process procedures are relevant components but do not represent the complete mandatory documentation needed to govern, contract, and operationalize every process.

Operational level agreements and process steps address internal agreements and activities but omit the accountable management role and the granular work instructions necessary at the process level.

Documenting the service manager establishes clear ownership and accountability for process outcomes, the service contract defines the agreed parameters and obligations governing the process, and the set of work instructions provides the step-by-step operational guidance needed for consistent and repeatable execution. Together, these elements ensure the process is properly governed, formally agreed upon, and operationally executable.