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ITIL · Question #443
ITIL Question #443: Real Exam Question with Answer & Explanation
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Question
What BEST defines serviceability?
Options
- AHow quickly a service or component can be restored to normal working order
- BHow long a service or component can perform its agreed function without failure
- CThe ability of a third-party supplier to meet the terms of its contract
- DThe part of the business process that is critical to providing the service
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