What BEST defines serviceability?

The correct answer is C. The ability of a third-party supplier to meet the terms of its contract. In ITIL, serviceability is one of the three components of availability (alongside reliability and maintainability). It specifically refers to the contractual obligation of an external third-party supplier to provide an agreed level of availability, reliability, and…

Generic concepts and definitions

Question

Options

AHow quickly a service or component can be restored to normal working order
BHow long a service or component can perform its agreed function without failure
CThe ability of a third-party supplier to meet the terms of its contract
DThe part of the business process that is critical to providing the service

How the community answered

(22 responses)

C
95% (21)
D
5% (1)

Explanation

In ITIL, serviceability is one of the three components of availability (alongside reliability and maintainability). It specifically refers to the contractual obligation of an external third-party supplier to provide an agreed level of availability, reliability, and maintainability for an underpinning service or component. If a supplier cannot meet its contractual terms, the overall availability of the IT service is at risk. The other choices describe different ITIL concepts: option A describes maintainability (speed of restoration), option B describes reliability (mean time between failures), and option D describes a vital business function.

Topics

#serviceability#availability management#supplier management#service definitions

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