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ITIL · Question #440

What BEST describes the value of service transition to the business?

The correct answer is B. It leads to gradual and continual improvement in service quality. Service transition delivers value to the business by enabling gradual, continual improvements in service quality through structured and controlled change management practices.

The ITIL service lifecycle

Question

What BEST describes the value of service transition to the business?

Options

  • AIt supports the creation of a catalogue of services
  • BIt leads to gradual and continual improvement in service quality
  • CIt provides quick and effective access to standard services
  • DIt results in higher volumes of successful change

How the community answered

(50 responses)
  • A
    4% (2)
  • B
    94% (47)
  • D
    2% (1)

Why each option

Service transition delivers value to the business by enabling gradual, continual improvements in service quality through structured and controlled change management practices.

AIt supports the creation of a catalogue of services

Supporting the creation of a service catalogue is an objective of service design and service catalogue management, not service transition.

BIt leads to gradual and continual improvement in service qualityCorrect

Service transition uses knowledge management, testing, validation, and structured release processes to ensure changes are implemented accurately and reliably. Over successive releases and transitions, these practices reduce error rates and progressively improve the quality and stability of services delivered to the business, resulting in measurable continual improvement.

CIt provides quick and effective access to standard services

Providing quick and effective access to standard services describes the value of request fulfilment, which is a process within service operation, not service transition.

DIt results in higher volumes of successful change

While service transition does aim to improve change success rates, stating higher volumes of successful change does not best capture the overall business value that service transition provides.

Concept tested: Value of ITIL service transition to the business

Source: https://www.axelos.com/certifications/itil-service-management/itil-4-foundation

Topics

#Service Transition#business value#change success#lifecycle value

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