PeopleCert
ITIL · Question #439
ITIL Question #439: Real Exam Question with Answer & Explanation
The correct answer is C: Mission critical service. Services delivered between departments of the same organization are classified by their operational criticality to the business.
Question
How is a service delivered between departments of the same organization classified?
Options
- AInternal service
- BExternal service
- CMission critical service
- DOrganizational service
Explanation
Services delivered between departments of the same organization are classified by their operational criticality to the business.
Common mistakes.
- A. While 'internal' describes the delivery scope, it is not the formal ITIL classification used to categorize services based on their importance and criticality to organizational operations.
- B. External service refers specifically to services delivered to customers or stakeholders outside the organization, which is the opposite of an inter-departmental delivery scenario.
- D. Organizational service is not a recognized or defined service classification within the ITIL service management framework.
Concept tested. ITIL service classification by delivery scope
Reference. https://www.axelos.com/certifications/itil-service-management/itil-4-foundation
Community Discussion
No community discussion yet for this question.