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ITIL · Question #412

Which of the following sentences BEST describes a Standard Change?

The correct answer is B. A pre-authorized change that has an accepted and established procedure. A Standard Change in ITIL Change Management is defined as a pre-authorized change with a well-known, low-risk procedure that does not require a full change authority approval each time.

Processes

Question

Which of the following sentences BEST describes a Standard Change?

Options

  • AA change to the service provider's established policies and guidelines
  • BA pre-authorized change that has an accepted and established procedure
  • CA change that is made as the result of an audit
  • DA change that correctly follows the required change process

How the community answered

(34 responses)
  • A
    6% (2)
  • B
    88% (30)
  • C
    3% (1)
  • D
    3% (1)

Why each option

A Standard Change in ITIL Change Management is defined as a pre-authorized change with a well-known, low-risk procedure that does not require a full change authority approval each time.

AA change to the service provider's established policies and guidelines

A change to the service provider's policies and guidelines would itself be a significant Normal or Emergency Change, not a Standard Change, as it alters governance frameworks.

BA pre-authorized change that has an accepted and established procedureCorrect

Standard Changes are pre-authorized because they follow an accepted, documented, and tested procedure with a known risk profile - examples include routine software patches or standard user account provisioning. Because the procedure and risk are well understood and approved in advance, they bypass the normal change authorization process, reducing overhead while maintaining control. This distinguishes them from Normal Changes, which require individual assessment and approval.

CA change that is made as the result of an audit

A change resulting from an audit finding is typically a corrective action that requires individual assessment and authorization as a Normal Change, not a pre-authorized Standard Change.

DA change that correctly follows the required change process

Simply following the correct change process does not define the type of change - all change types (Normal, Standard, Emergency) are expected to follow the required process.

Concept tested: ITIL Standard Change definition and pre-authorization

Source: https://www.axelos.com/certifications/itil-service-management/itil-4-foundation

Topics

#standard change#change management#change types#pre-authorized change

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