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ITIL · Question #403
ITIL Question #403: Real Exam Question with Answer & Explanation
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Functions
Question
Which of the following is NOT an example of Self-Help capabilities?
Options
- ARequirement to always call the service desk for service requests
- BMenu-driven range of self help and service requests
- CWeb front-end
- DA direct interface into the back end process handling software
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Topics
#self-help#service desk#self-service#service requests