ITIL · Question #404
Which of the following statements is INCORRECT?
The correct answer is A. The SKMS is part of the Configuration Management System (CMS). The incorrect statement is that the SKMS is part of the CMS - in ITIL the relationship is reversed, with the CMS being a component contained within the larger SKMS.
Question
Which of the following statements is INCORRECT?
Options
- AThe SKMS is part of the Configuration Management System (CMS)
- BThe SKMS can include data on the performance of the organization
- CThe Service Knowledge Management System (SKMS) includes Configuration Management
- DThe SKMS can include user skill levels
How the community answered
(49 responses)- A86% (42)
- B4% (2)
- C2% (1)
- D8% (4)
Why each option
The incorrect statement is that the SKMS is part of the CMS - in ITIL the relationship is reversed, with the CMS being a component contained within the larger SKMS.
This statement is incorrect because in ITIL the CMS (Configuration Management System) is a subset and component of the SKMS (Service Knowledge Management System), not the other way around. The SKMS is the broader knowledge management system that encompasses the CMS along with other data sources, tools, and knowledge repositories used across the entire service lifecycle.
The SKMS can include data on organizational performance, as it is designed to hold all forms of data and information needed for service management decision-making, making this a correct statement.
The SKMS does include the Configuration Management System as one of its components, making this a correct statement about the SKMS scope.
The SKMS can store user skill levels as part of the broader knowledge base supporting service management, making this a correct statement.
Concept tested: ITIL SKMS and CMS hierarchical relationship
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