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ITIL · Question #404
ITIL Question #404: Real Exam Question with Answer & Explanation
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Question
Which of the following statements is INCORRECT?
Options
- AThe SKMS is part of the Configuration Management System (CMS)
- BThe SKMS can include data on the performance of the organization
- CThe Service Knowledge Management System (SKMS) includes Configuration Management
- DThe SKMS can include user skill levels
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