ITIL Question #393: Real Exam Question with Answer & Explanation

The correct answer is B: Service design. The ITIL Service Design publication contains detailed process descriptions including service catalog management, information security management, and supplier management.

Question

Which core publication will you find detailed descriptions of service catalog management, information security and support management?

Options

AService strategy
BService design
CService transition
DService operation

Explanation

The ITIL Service Design publication contains detailed process descriptions including service catalog management, information security management, and supplier management.

Common mistakes.

A. Service Strategy focuses on strategic positioning, service portfolio management, and financial management at a high level, not detailed operational process descriptions.
C. Service Transition covers processes such as change management, release and deployment management, and knowledge management for moving services into the live environment.
D. Service Operation covers day-to-day processes such as incident management, problem management, event management, and request fulfillment.

Concept tested. ITIL Service Design publication scope and processes

Reference. https://www.axelos.com/certifications/itil-service-management

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