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ITIL · Question #393

Which core publication will you find detailed descriptions of service catalog management, information security and support management?

The correct answer is B. Service design. The ITIL Service Design publication contains detailed process descriptions including service catalog management, information security management, and supplier management.

The ITIL service lifecycle

Question

Which core publication will you find detailed descriptions of service catalog management, information security and support management?

Options

  • AService strategy
  • BService design
  • CService transition
  • DService operation

How the community answered

(26 responses)
  • A
    8% (2)
  • B
    88% (23)
  • C
    4% (1)

Why each option

The ITIL Service Design publication contains detailed process descriptions including service catalog management, information security management, and supplier management.

AService strategy

Service Strategy focuses on strategic positioning, service portfolio management, and financial management at a high level, not detailed operational process descriptions.

BService designCorrect

Service Design is the core ITIL publication that provides detailed coverage of processes needed to design services for the live environment, explicitly including service catalog management, information security management, capacity management, availability management, and supplier management. These processes ensure services are designed to meet agreed requirements before transition into production.

CService transition

Service Transition covers processes such as change management, release and deployment management, and knowledge management for moving services into the live environment.

DService operation

Service Operation covers day-to-day processes such as incident management, problem management, event management, and request fulfillment.

Concept tested: ITIL Service Design publication scope and processes

Source: https://www.axelos.com/certifications/itil-service-management

Topics

#Service Design#service catalog management#information security management#ITIL publications

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