ITIL Question #394: Real Exam Question with Answer & Explanation

The correct answer is C: 2 and 3 only. An IT service contract typically includes a description of scope and defined responsibilities, but not marketing materials.

Processes

Question

Which of the following would commonly be in a contract underpinning an IT service? (1) Marketing information (2) Contract description and scope (3) Responsibilities and dependencies

Options

A1 and 2 only
B1 and 3 only
C2 and 3 only
DNone of the above

Explanation

An IT service contract typically includes a description of scope and defined responsibilities, but not marketing materials.

Common mistakes.

A. Marketing information is pre-sales promotional material and is not a standard or appropriate component of a formal IT service contract.
B. While responsibilities and dependencies belong in a contract, pairing them with marketing information makes this combination incorrect.
D. Options 2 and 3 are standard contract components, so stating none of the options apply is factually incorrect.

Concept tested. ITIL IT service contract standard components

Reference. https://www.axelos.com/certifications/itil-service-management/itil-foundation

Topics

#underpinning contracts#contract scope#responsibilities#OLA

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