ITIL · Question #394
Which of the following would commonly be in a contract underpinning an IT service? (1) Marketing information (2) Contract description and scope (3) Responsibilities and dependencies
The correct answer is C. 2 and 3 only. An IT service contract typically includes a description of scope and defined responsibilities, but not marketing materials.
Question
Which of the following would commonly be in a contract underpinning an IT service? (1) Marketing information (2) Contract description and scope (3) Responsibilities and dependencies
Options
- A1 and 2 only
- B1 and 3 only
- C2 and 3 only
- DNone of the above
How the community answered
(50 responses)- A4% (2)
- B2% (1)
- C92% (46)
- D2% (1)
Why each option
An IT service contract typically includes a description of scope and defined responsibilities, but not marketing materials.
Marketing information is pre-sales promotional material and is not a standard or appropriate component of a formal IT service contract.
While responsibilities and dependencies belong in a contract, pairing them with marketing information makes this combination incorrect.
Contract description and scope defines what the contract covers and sets the legal and operational boundaries of the service relationship. Responsibilities and dependencies clarify each party's obligations and interdependencies, both of which are essential components of any formal IT service contract. Marketing information is promotional content used to attract customers before a contract is signed and has no place in the formal contract document.
Options 2 and 3 are standard contract components, so stating none of the options apply is factually incorrect.
Concept tested: ITIL IT service contract standard components
Source: https://www.axelos.com/certifications/itil-service-management/itil-foundation
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