ITIL Question #383: Real Exam Question with Answer & Explanation

The correct answer is C: 1 and 3 only. This question identifies which benefits belong specifically to Service Transition rather than other ITIL lifecycle stages.

Question

Which of the following are benefits to the business of implementing Service Transition? (1) Ability to adapt quickly to new requirements (2) Reduced cost to design new services (3) Improved success in implementing changes

Options

A1 and 2 only
B2 and 3 only
C1 and 3 only
DNone of the above

Explanation

This question identifies which benefits belong specifically to Service Transition rather than other ITIL lifecycle stages.

Common mistakes.

A. Reduced cost to design new services (2) is a benefit of Service Design, not Service Transition, because cost efficiencies in service blueprinting occur during the design lifecycle stage.
B. This pairing incorrectly includes statement 2 (a Service Design benefit) and excludes statement 1, which is a recognized benefit of Service Transition.
D. This is incorrect because both statements 1 and 3 are valid, documented benefits of Service Transition in the ITIL framework.

Concept tested. Benefits of ITIL Service Transition lifecycle stage

Reference. https://www.axelos.com/resource-hub/itil/itil-service-transition

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