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ITIL · Question #383

Which of the following are benefits to the business of implementing Service Transition? (1) Ability to adapt quickly to new requirements (2) Reduced cost to design new services (3) Improved success…

The correct answer is C. 1 and 3 only. This question identifies which benefits belong specifically to Service Transition rather than other ITIL lifecycle stages.

The ITIL service lifecycle

Question

Which of the following are benefits to the business of implementing Service Transition? (1) Ability to adapt quickly to new requirements (2) Reduced cost to design new services (3) Improved success in implementing changes

Options

  • A1 and 2 only
  • B2 and 3 only
  • C1 and 3 only
  • DNone of the above

How the community answered

(18 responses)
  • A
    6% (1)
  • B
    6% (1)
  • C
    89% (16)

Why each option

This question identifies which benefits belong specifically to Service Transition rather than other ITIL lifecycle stages.

A1 and 2 only

Reduced cost to design new services (2) is a benefit of Service Design, not Service Transition, because cost efficiencies in service blueprinting occur during the design lifecycle stage.

B2 and 3 only

This pairing incorrectly includes statement 2 (a Service Design benefit) and excludes statement 1, which is a recognized benefit of Service Transition.

C1 and 3 onlyCorrect

Ability to adapt quickly to new requirements (1) is a Service Transition benefit because its processes ensure services can be deployed and changed efficiently; improved success in implementing changes (3) is a direct benefit because Service Transition includes Change Management and Release and Deployment Management, which govern how changes are tested and moved into production with higher success rates.

DNone of the above

This is incorrect because both statements 1 and 3 are valid, documented benefits of Service Transition in the ITIL framework.

Concept tested: Benefits of ITIL Service Transition lifecycle stage

Source: https://www.axelos.com/resource-hub/itil/itil-service-transition

Topics

#Service Transition#business benefits#change management

Community Discussion

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