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ITIL · Question #373

Effective Service Transition can significantly improve a service provider's ability to handle high volumes of what?

The correct answer is B. Changes and Releases. Effective Service Transition improves a service provider's ability to handle high volumes of changes and releases through structured deployment and transition processes.

The ITIL service lifecycle

Question

Effective Service Transition can significantly improve a service provider's ability to handle high volumes of what?

Options

  • AService level requests
  • BChanges and Releases
  • CPassword resets
  • DIncidents and Problems

How the community answered

(45 responses)
  • A
    2% (1)
  • B
    91% (41)
  • C
    2% (1)
  • D
    4% (2)

Why each option

Effective Service Transition improves a service provider's ability to handle high volumes of changes and releases through structured deployment and transition processes.

AService level requests

Service level requests are handled through Request Fulfilment within Service Operation, not through Service Transition.

BChanges and ReleasesCorrect

Service Transition is the ITIL lifecycle stage responsible for building, testing, and deploying services and changes into the production environment. By providing rigorous Change Management, Release Management, and Deployment Management processes, effective Service Transition enables organizations to handle large volumes of changes and releases with minimal disruption. This capability is a stated key outcome and purpose of the Service Transition lifecycle stage.

CPassword resets

Password resets are a type of service request managed through Request Fulfilment in Service Operation, not through Service Transition.

DIncidents and Problems

Incidents and Problems are managed within Service Operation via Incident Management and Problem Management respectively, not through Service Transition.

Concept tested: Service Transition purpose - managing changes and releases

Topics

#Service Transition#Changes and Releases#service transition benefits#volume handling

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