ITIL · Question #372
Which process is primarily supported by the analysis of Patterns of Business Activity (PBA)?
The correct answer is B. Demand Management. Demand Management uses Patterns of Business Activity to understand and anticipate customer demand so that service capacity can be aligned appropriately.
Question
Which process is primarily supported by the analysis of Patterns of Business Activity (PBA)?
Options
- AAvailability Management
- BDemand Management
- CFinancial Management
- DService Level Management
How the community answered
(22 responses)- A5% (1)
- B86% (19)
- D9% (2)
Why each option
Demand Management uses Patterns of Business Activity to understand and anticipate customer demand so that service capacity can be aligned appropriately.
Availability Management focuses on ensuring services are available as agreed, not on analyzing business activity patterns to forecast demand.
Demand Management is the ITIL process primarily responsible for analyzing Patterns of Business Activity to understand how and when customers use services. PBA analysis enables the service provider to align capacity and resources with predicted demand, preventing both over-provisioning and under-provisioning. This analysis is a core technique within Demand Management in the ITIL Service Strategy lifecycle stage.
Financial Management is concerned with budgeting, accounting, and charging for IT services, not with analyzing patterns of customer activity.
Service Level Management negotiates and monitors service level agreements but does not primarily rely on PBA as its analytical foundation.
Concept tested: Demand Management and Patterns of Business Activity
Topics
Community Discussion
No community discussion yet for this question.