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ITIL · Question #374

Which phase of the ITIL lifecycle provides the following benefit: The Total Cost of Ownership (TCO) of a service can be minimized if all aspects of the service, the processes and the technology are co

The correct answer is A. Service Design. Service Design minimizes TCO by considering all aspects of a service holistically during development, preventing costly rework after deployment.

The ITIL service lifecycle

Question

Which phase of the ITIL lifecycle provides the following benefit: The Total Cost of Ownership (TCO) of a service can be minimized if all aspects of the service, the processes and the technology are considered during development?

Options

  • AService Design
  • BService Strategy
  • CService Operation
  • DContinual Service Improvement

How the community answered

(44 responses)
  • A
    89% (39)
  • B
    2% (1)
  • C
    7% (3)
  • D
    2% (1)

Why each option

Service Design minimizes TCO by considering all aspects of a service holistically during development, preventing costly rework after deployment.

AService DesignCorrect

Service Design is the lifecycle phase focused on designing new or changed services to meet business requirements while minimizing total cost of ownership. By considering people, processes, technology, and architecture together during design, organizations avoid expensive modifications once the service is live. This proactive approach ensures all service components are aligned before transitioning to production.

BService Strategy

Service Strategy focuses on defining which services to offer and the value they provide, not on designing services to minimize TCO during development.

CService Operation

Service Operation manages day-to-day service delivery and does not make foundational design decisions that minimize long-term costs.

DContinual Service Improvement

Continual Service Improvement focuses on improving existing services after deployment, not on minimizing TCO at the point of initial development.

Concept tested: ITIL Service Design TCO minimization benefit

Topics

#Service Design#Total Cost of Ownership#TCO#lifecycle benefits

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