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ITIL · Question #366

Which of the following Availability Management activities are considered to be proactive as opposed to reactive? (1) Risk assessment (2) Testing of resilience mechanisms (3) Monitoring of component…

The correct answer is B. 1 and 2 only. Availability Management distinguishes proactive activities (preventing failures) from reactive activities (responding to failures). Monitoring is reactive because it detects issues after they begin to occur.

Processes

Question

Which of the following Availability Management activities are considered to be proactive as opposed to reactive? (1) Risk assessment (2) Testing of resilience mechanisms (3) Monitoring of component availability

Options

  • AAll of the above
  • B1 and 2 only
  • C1 and 3 only
  • D2 and 3 only

How the community answered

(25 responses)
  • A
    4% (1)
  • B
    80% (20)
  • C
    8% (2)
  • D
    8% (2)

Why each option

Availability Management distinguishes proactive activities (preventing failures) from reactive activities (responding to failures). Monitoring is reactive because it detects issues after they begin to occur.

AAll of the above

Monitoring is a reactive activity because it responds to availability events as they occur rather than preventing them, so not all three are proactive.

B1 and 2 onlyCorrect

Risk assessment proactively identifies potential threats to availability before they cause disruption, and testing resilience mechanisms proactively validates that failover and recovery capabilities work as designed. Monitoring component availability, while important, is reactive because it detects availability issues as they happen rather than preventing them.

C1 and 3 only

Monitoring (3) is reactive, not proactive, because it detects and reports availability conditions in real time rather than anticipating or preventing failures.

D2 and 3 only

Risk assessment (1) is clearly proactive as it identifies and mitigates risks before incidents occur, so it must be included alongside testing of resilience mechanisms.

Concept tested: ITIL Availability Management proactive vs reactive activities

Source: https://www.axelos.com/certifications/itil-service-management/itil-4-foundation

Topics

#Availability Management#proactive activities#risk assessment#resilience testing

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