ITIL · Question #367
Which of the following statements about processes is INCORRECT?
The correct answer is A. They are units of organizations designed to perform certain types of work. In ITIL, a process is a structured set of activities, not an organizational unit. The statement describing processes as 'units of organizations' incorrectly defines a function instead.
Question
Which of the following statements about processes is INCORRECT?
Options
- AThey are units of organizations designed to perform certain types of work
- BWe must be able to measure them in a relevant manner
- CThey deliver specific results
- DThey respond to specific events
How the community answered
(32 responses)- A91% (29)
- B6% (2)
- C3% (1)
Why each option
In ITIL, a process is a structured set of activities, not an organizational unit. The statement describing processes as 'units of organizations' incorrectly defines a function instead.
ITIL defines functions as units of an organization specialized to perform certain types of work, not processes. A process is a set of coordinated activities that combine resources and capabilities to produce an outcome, making this statement an incorrect description of a process.
Measurability is a core characteristic of processes in ITIL - processes must be measurable so performance and outcomes can be evaluated, making this statement correct.
Delivering specific results is a defining characteristic of a process in ITIL, so this statement is correct and not the answer.
Responding to specific triggers or events is a fundamental characteristic of ITIL processes, so this statement is correct and not the answer.
Concept tested: ITIL process vs function characteristics and definitions
Source: https://www.axelos.com/certifications/itil-service-management/itil-4-foundation
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