ITIL · Question #364
Which model delivers a view of the services, assets and infrastructure?
The correct answer is C. Configuration Model. The Configuration Model provides a logical representation of all services, assets, and infrastructure components and their relationships, maintained within the Configuration Management System (CMS).
Question
Which model delivers a view of the services, assets and infrastructure?
Options
- AIncident Model
- BProblem Model
- CConfiguration Model
- DChange Model
How the community answered
(66 responses)- A2% (1)
- B6% (4)
- C88% (58)
- D5% (3)
Why each option
The Configuration Model provides a logical representation of all services, assets, and infrastructure components and their relationships, maintained within the Configuration Management System (CMS).
An Incident Model is a predefined set of steps for handling a type of incident, not a view of infrastructure or services.
A Problem Model provides a structured approach to diagnosing and resolving problems, not an infrastructure or asset view.
The Configuration Model - part of the Configuration Management process - maps and visualizes the relationships between CIs including services, hardware, software, and infrastructure. It is specifically designed to provide this unified view, enabling impact analysis and supporting other ITSM processes.
A Change Model defines the process steps for handling a category of change, not a view of services or assets.
Concept tested: ITIL Configuration Model purpose and scope
Source: https://www.axelos.com/certifications/itil-service-management
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