ITIL · Question #363
Which is the BEST definition of a Configuration Item (CI)?
The correct answer is C. An asset, service component or other item that is, or will be, under the control of Configuration. A Configuration Item (CI) is formally defined in ITIL as any asset, service component, or other item under Configuration Management control, which is broader than just hardware or software.
Question
Which is the BEST definition of a Configuration Item (CI)?
Options
- AAn item of hardware or software registered in the asset database
- BA collection of information used to describe a hardware or software item
- CAn asset, service component or other item that is, or will be, under the control of Configuration
- DInformation recorded by the Service Desk when an Incident is reported
How the community answered
(19 responses)- A5% (1)
- C89% (17)
- D5% (1)
Why each option
A Configuration Item (CI) is formally defined in ITIL as any asset, service component, or other item under Configuration Management control, which is broader than just hardware or software.
This definition is too narrow - CIs are not limited to hardware or software, and registration in an asset database does not define a CI.
This describes a CI record or attribute set, not the CI itself - the information about an item is distinct from the item.
ITIL's official definition states a CI is 'an asset, service component or other item that is, or will be, under the control of Configuration Management.' This definition intentionally includes non-hardware items such as documentation, SLAs, and people, making it the most accurate and complete definition.
Information recorded by the Service Desk describes an Incident record, not a Configuration Item.
Concept tested: ITIL Configuration Item definition
Source: https://www.axelos.com/resource-hub/white-papers/itil-glossary
Topics
Community Discussion
No community discussion yet for this question.