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ITIL · Question #359

Which part of ITIL provides guidance in adapting good practice for specific business environments and organizational strategies?

The correct answer is A. The ITIL Complementary Guidance. The ITIL Complementary Guidance is the portion of ITIL that provides sector-specific and context-specific advice for adapting best practices to unique business environments and strategies.

The ITIL service lifecycle

Question

Which part of ITIL provides guidance in adapting good practice for specific business environments and organizational strategies?

Options

  • AThe ITIL Complementary Guidance
  • BThe Service Support book
  • CPocket Guides
  • DThe Service Strategy book

How the community answered

(21 responses)
  • A
    90% (19)
  • B
    5% (1)
  • D
    5% (1)

Why each option

The ITIL Complementary Guidance is the portion of ITIL that provides sector-specific and context-specific advice for adapting best practices to unique business environments and strategies.

AThe ITIL Complementary GuidanceCorrect

The ITIL Complementary Guidance is specifically designed to extend core ITIL publications by offering tailored guidance for particular industries, sectors, and organizational strategies. It bridges the gap between generic best practice and real-world application, making ITIL adaptable to diverse business contexts.

BThe Service Support book

Service Support is a legacy ITIL v2 publication focused on operational processes such as incident and problem management, not on adapting ITIL to specific business environments.

CPocket Guides

Pocket Guides are condensed quick-reference materials intended for study and review, not authoritative guidance for contextual ITIL adaptation.

DThe Service Strategy book

The Service Strategy book provides guidance on aligning IT strategy with business goals, but it is a core ITIL publication rather than the source of environment-specific adaptation guidance.

Concept tested: ITIL Complementary Guidance purpose and scope

Source: https://www.axelos.com/best-practice-solutions/itil

Topics

#ITIL Complementary Guidance#ITIL framework structure#Best practice adaptation

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