ITIL Question #358: Real Exam Question with Answer & Explanation

The correct answer is B: People, Process, Products, Partners. ITIL Service Design defines the 'Four Ps' as the four key areas required to deliver quality services. The correct set is People, Process, Products, and Partners.

Question

Service Design emphasizes the importance of the 'Four Ps'. Which of the following is a correct list of these 'Four Ps'?

Options

APeople, Products, Partners, Profit
BPeople, Process, Products, Partners
CPotential, Preparation, Performance, Profit
DPeople, Potential, Products, Performance

Explanation

ITIL Service Design defines the 'Four Ps' as the four key areas required to deliver quality services. The correct set is People, Process, Products, and Partners.

Common mistakes.

A. Profit is not one of the Four Ps - ITIL replaces it with Process, which is a core element of service delivery.
C. Potential, Preparation, Performance, and Profit are not ITIL-defined terms and have no basis in the Four Ps framework.
D. Potential is not one of the Four Ps - Process is the correct fourth P alongside People, Products, and Partners.

Concept tested. ITIL Service Design Four Ps framework

Reference. https://www.axelos.com/best-practice-solutions/itil

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