ITIL · Question #357
Which of the following provides resources to resolve operational and support issues during Release and Deployment?
The correct answer is A. Early Life Support. Early Life Support is the ITIL Service Transition function that supplies dedicated resources to resolve operational and support issues immediately after a release goes live.
Question
Which of the following provides resources to resolve operational and support issues during Release and Deployment?
Options
- AEarly Life Support
- BService Test Manager
- CEvaluation
- DRelease Packaging and Build Manager
How the community answered
(44 responses)- A89% (39)
- B2% (1)
- C2% (1)
- D7% (3)
Why each option
Early Life Support is the ITIL Service Transition function that supplies dedicated resources to resolve operational and support issues immediately after a release goes live.
Early Life Support is a formally defined phase in ITIL Service Transition that activates immediately after deployment, during which specialist resources - often drawn from the project or development team - are made available to handle incidents and issues before the service is fully handed over to operations. This stabilization period addresses teething problems in the live environment and reduces service risk during the critical post-release window.
The Service Test Manager plans and manages testing activities during transition but does not provide operational support resources after a release is deployed.
Evaluation is an ITIL process that assesses whether a new or changed service performed as predicted, but it does not supply resources to resolve live operational support issues.
The Release Packaging and Build Manager assembles and packages release components for deployment but has no remit for providing post-deployment operational support.
Concept tested: ITIL Early Life Support role in Release and Deployment
Topics
Community Discussion
No community discussion yet for this question.