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ITIL · Question #357

Which of the following provides resources to resolve operational and support issues during Release and Deployment?

The correct answer is A. Early Life Support. Early Life Support is the ITIL Service Transition function that supplies dedicated resources to resolve operational and support issues immediately after a release goes live.

Processes

Question

Which of the following provides resources to resolve operational and support issues during Release and Deployment?

Options

  • AEarly Life Support
  • BService Test Manager
  • CEvaluation
  • DRelease Packaging and Build Manager

How the community answered

(44 responses)
  • A
    89% (39)
  • B
    2% (1)
  • C
    2% (1)
  • D
    7% (3)

Why each option

Early Life Support is the ITIL Service Transition function that supplies dedicated resources to resolve operational and support issues immediately after a release goes live.

AEarly Life SupportCorrect

Early Life Support is a formally defined phase in ITIL Service Transition that activates immediately after deployment, during which specialist resources - often drawn from the project or development team - are made available to handle incidents and issues before the service is fully handed over to operations. This stabilization period addresses teething problems in the live environment and reduces service risk during the critical post-release window.

BService Test Manager

The Service Test Manager plans and manages testing activities during transition but does not provide operational support resources after a release is deployed.

CEvaluation

Evaluation is an ITIL process that assesses whether a new or changed service performed as predicted, but it does not supply resources to resolve live operational support issues.

DRelease Packaging and Build Manager

The Release Packaging and Build Manager assembles and packages release components for deployment but has no remit for providing post-deployment operational support.

Concept tested: ITIL Early Life Support role in Release and Deployment

Topics

#Early Life Support#Release and Deployment Management#Service Transition

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