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ITIL · Question #356
ITIL Question #356: Real Exam Question with Answer & Explanation
The correct answer is C: Incident Records. Incident Records are the primary input to ITIL Problem Management, as recurring or significant incidents trigger root cause investigations.
Processes
Question
Identify the input to the Problem Management process.
Options
- ARequest for Change
- BProblem Resolution
- CIncident Records
- DNew Known Errors
Explanation
Incident Records are the primary input to ITIL Problem Management, as recurring or significant incidents trigger root cause investigations.
Common mistakes.
- A. A Request for Change (RFC) is typically an output generated by Problem Management after a permanent fix is identified, not an input that initiates the process.
- B. Problem Resolution is an activity and outcome produced within the Problem Management process itself, not an external input that starts it.
- D. Known Errors are records created as an output of Problem Management after root cause analysis is complete, not inputs that trigger the process.
Concept tested. ITIL Problem Management process inputs
Topics
#Problem Management#Process inputs#Incident Records
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