ITIL · Question #356
Identify the input to the Problem Management process.
The correct answer is C. Incident Records. Incident Records are the primary input to ITIL Problem Management, as recurring or significant incidents trigger root cause investigations.
Question
Identify the input to the Problem Management process.
Options
- ARequest for Change
- BProblem Resolution
- CIncident Records
- DNew Known Errors
How the community answered
(67 responses)- A1% (1)
- B3% (2)
- C94% (63)
- D1% (1)
Why each option
Incident Records are the primary input to ITIL Problem Management, as recurring or significant incidents trigger root cause investigations.
A Request for Change (RFC) is typically an output generated by Problem Management after a permanent fix is identified, not an input that initiates the process.
Problem Resolution is an activity and outcome produced within the Problem Management process itself, not an external input that starts it.
In ITIL Problem Management, Incident Records serve as the key triggering input by surfacing patterns of recurring failures or major incidents that require deeper root cause analysis. Problem Management consumes these records to identify underlying problems, enabling workarounds and permanent fixes before further service disruption occurs.
Known Errors are records created as an output of Problem Management after root cause analysis is complete, not inputs that trigger the process.
Concept tested: ITIL Problem Management process inputs
Topics
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