ITIL Question #360: Real Exam Question with Answer & Explanation

The correct answer is A: The Service Provider. In ITIL, the Service Provider owns the costs and risks associated with delivering a service, not the customer or any supporting role.

Question

Who owns the specific costs and risks associated with providing a service?

Options

AThe Service Provider
BThe Service Level Manager
CThe Customer
DThe Finance department

Explanation

In ITIL, the Service Provider owns the costs and risks associated with delivering a service, not the customer or any supporting role.

Common mistakes.

B. The Service Level Manager is accountable for negotiating and monitoring service level agreements, not for owning the financial and operational risks of service provision.
C. The Customer defines service requirements and pays for services but explicitly transfers the ownership of delivery costs and risks to the Service Provider.
D. The Finance department manages organizational budgets and accounting but does not hold ownership of service-specific risks and delivery costs.

Concept tested. Service Provider ownership of costs and risks

Reference. https://www.axelos.com/resource-hub/glossary

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