ITIL · Question #340
Which process is responsible for controlling, recording and reporting on versions, attributes and relationships relating to components of the IT infrastructure?
The correct answer is D. Service Asset and Configuration Management. Service Asset and Configuration Management (SACM) is the ITIL process responsible for recording and controlling the versions, attributes, and relationships of all IT infrastructure components known as Configuration Items (CIs).
Question
Which process is responsible for controlling, recording and reporting on versions, attributes and relationships relating to components of the IT infrastructure?
Options
- AService Level Management
- BChange Management
- CIncident Management
- DService Asset and Configuration Management
How the community answered
(32 responses)- A3% (1)
- C3% (1)
- D94% (30)
Why each option
Service Asset and Configuration Management (SACM) is the ITIL process responsible for recording and controlling the versions, attributes, and relationships of all IT infrastructure components known as Configuration Items (CIs).
Service Level Management is responsible for negotiating, documenting, and monitoring service level targets with customers, not for tracking infrastructure component data.
Change Management governs the approval, scheduling, and implementation of changes to minimize service disruption but does not maintain the configuration records of infrastructure components.
Incident Management focuses on restoring normal service operation as quickly as possible after a disruption and does not record or report on infrastructure versioning or relationships.
SACM maintains the Configuration Management Database (CMDB), which stores detailed records of every CI including its version, attributes, status, and relationships to other CIs. This verified inventory provides accurate infrastructure data that supports Change Management, Incident Management, and other ITIL processes.
Concept tested: SACM responsibilities for configuration item tracking
Source: https://www.axelos.com/best-practice-solutions/itil
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