ITIL Question #340: Real Exam Question with Answer & Explanation

The correct answer is D: Service Asset and Configuration Management. Service Asset and Configuration Management (SACM) is the ITIL process responsible for recording and controlling the versions, attributes, and relationships of all IT infrastructure components known as Configuration Items (CIs).

Question

Which process is responsible for controlling, recording and reporting on versions, attributes and relationships relating to components of the IT infrastructure?

Options

AService Level Management
BChange Management
CIncident Management
DService Asset and Configuration Management

Explanation

Service Asset and Configuration Management (SACM) is the ITIL process responsible for recording and controlling the versions, attributes, and relationships of all IT infrastructure components known as Configuration Items (CIs).

Common mistakes.

A. Service Level Management is responsible for negotiating, documenting, and monitoring service level targets with customers, not for tracking infrastructure component data.
B. Change Management governs the approval, scheduling, and implementation of changes to minimize service disruption but does not maintain the configuration records of infrastructure components.
C. Incident Management focuses on restoring normal service operation as quickly as possible after a disruption and does not record or report on infrastructure versioning or relationships.

Concept tested. SACM responsibilities for configuration item tracking

Reference. https://www.axelos.com/best-practice-solutions/itil

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