ITIL · Question #339
What type of improvement should be achieved by using the Deming Cycle?
The correct answer is D. Steady, ongoing improvement. The Deming Cycle (Plan-Do-Check-Act) is an iterative methodology designed for continual, incremental improvement rather than one-time or rapid change.
Question
What type of improvement should be achieved by using the Deming Cycle?
Options
- ARapid, one-off improvement
- BReturn on investment within 12 months
- CQuick wins
- DSteady, ongoing improvement
How the community answered
(40 responses)- A3% (1)
- B3% (1)
- C8% (3)
- D88% (35)
Why each option
The Deming Cycle (Plan-Do-Check-Act) is an iterative methodology designed for continual, incremental improvement rather than one-time or rapid change.
Rapid, one-off improvement contradicts the cyclical, repeating nature of PDCA - the model is explicitly designed to be iterated continuously, not executed once.
A 12-month ROI target is a financial performance metric unrelated to the quality improvement purpose of the Deming Cycle.
Quick wins are associated with short-term tactical gains often used early in a CSI initiative, but they do not describe the overarching goal of the Deming Cycle itself.
The PDCA cycle is structured as a repeating loop where each completed cycle informs the next, producing steady and ongoing improvement over time. In ITIL, it underpins the Continual Service Improvement (CSI) stage, embedding a culture of sustained incremental gain rather than isolated breakthroughs.
Concept tested: Deming Cycle purpose in continual service improvement
Source: https://deming.org/explore/pdca/
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