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ITIL · Question #339

What type of improvement should be achieved by using the Deming Cycle?

The correct answer is D. Steady, ongoing improvement. The Deming Cycle (Plan-Do-Check-Act) is an iterative methodology designed for continual, incremental improvement rather than one-time or rapid change.

Key principles and models

Question

What type of improvement should be achieved by using the Deming Cycle?

Options

  • ARapid, one-off improvement
  • BReturn on investment within 12 months
  • CQuick wins
  • DSteady, ongoing improvement

How the community answered

(40 responses)
  • A
    3% (1)
  • B
    3% (1)
  • C
    8% (3)
  • D
    88% (35)

Why each option

The Deming Cycle (Plan-Do-Check-Act) is an iterative methodology designed for continual, incremental improvement rather than one-time or rapid change.

ARapid, one-off improvement

Rapid, one-off improvement contradicts the cyclical, repeating nature of PDCA - the model is explicitly designed to be iterated continuously, not executed once.

BReturn on investment within 12 months

A 12-month ROI target is a financial performance metric unrelated to the quality improvement purpose of the Deming Cycle.

CQuick wins

Quick wins are associated with short-term tactical gains often used early in a CSI initiative, but they do not describe the overarching goal of the Deming Cycle itself.

DSteady, ongoing improvementCorrect

The PDCA cycle is structured as a repeating loop where each completed cycle informs the next, producing steady and ongoing improvement over time. In ITIL, it underpins the Continual Service Improvement (CSI) stage, embedding a culture of sustained incremental gain rather than isolated breakthroughs.

Concept tested: Deming Cycle purpose in continual service improvement

Source: https://deming.org/explore/pdca/

Topics

#Deming Cycle#PDCA#continual improvement

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