ITIL · Question #341
What is the Service Pipeline?
The correct answer is A. All services that are at a conceptual or development stage. The Service Pipeline is the section of the ITIL Service Portfolio containing all services that are currently in a conceptual or development stage and have not yet been released for operational use.
Question
What is the Service Pipeline?
Options
- AAll services that are at a conceptual or development stage
- BAll services except those that have been retired
- CAll services that are contained within the Service Level Agreement (SLA)
- DAll complex multi-user services
How the community answered
(48 responses)- A88% (42)
- B2% (1)
- C8% (4)
- D2% (1)
Why each option
The Service Pipeline is the section of the ITIL Service Portfolio containing all services that are currently in a conceptual or development stage and have not yet been released for operational use.
ITIL's Service Portfolio is divided into three distinct sections: the Service Pipeline (services being planned or developed), the Service Catalog (services live and available to customers), and Retired Services (decommissioned services). The Pipeline represents the organization's planned investment in future service capability and is not yet visible to most customers.
All services except retired ones describes the combination of the Service Pipeline and the Service Catalog together, not the Pipeline in isolation.
Services contained within an SLA are live, operational services documented in the Service Catalog, not services still in development.
Complex multi-user services is not a defined category in ITIL's Service Portfolio Management framework and does not correspond to any standard ITIL concept.
Concept tested: ITIL Service Portfolio - Service Pipeline definition
Source: https://www.axelos.com/best-practice-solutions/itil
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