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ITIL · Question #320

The consideration of business outcomes and value creation are principles of which part of the Service Lifecycle?

The correct answer is B. Service Strategy. Service Strategy is the ITIL lifecycle stage that defines value creation and aligns IT services with business outcomes and customer needs.

The ITIL service lifecycle

Question

The consideration of business outcomes and value creation are principles of which part of the Service Lifecycle?

Options

  • AContinual Service Improvement
  • BService Strategy
  • CService Design
  • DService Transition

How the community answered

(47 responses)
  • A
    2% (1)
  • B
    96% (45)
  • D
    2% (1)

Why each option

Service Strategy is the ITIL lifecycle stage that defines value creation and aligns IT services with business outcomes and customer needs.

AContinual Service Improvement

Continual Service Improvement is focused on measuring, analyzing, and improving existing services and processes, not on defining the initial strategic value and business outcomes.

BService StrategyCorrect

Service Strategy establishes the perspective, position, plans, and patterns that a service provider needs to execute to meet business outcomes. It defines what value means to customers and uses that understanding to drive all downstream lifecycle decisions, making business outcomes and value creation its core principles.

CService Design

Service Design translates strategic requirements into actual service designs and specifications, but the originating business outcome and value principles are defined upstream in Service Strategy.

DService Transition

Service Transition is concerned with moving designed services safely into the live environment, not with defining business outcomes or value creation frameworks.

Concept tested: ITIL Service Strategy value and business outcomes principles

Source: https://www.axelos.com/certifications/itil-service-management/itil-4-foundation

Topics

#Service Strategy#business outcomes#value creation

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