ITIL · Question #319
Which part of the service lifecycle is responsible for coordinating and carrying out the activities and processes required to deliver and manage services at agreed levels to business users and custome
The correct answer is D. Service Operation. Service Operation is the ITIL lifecycle stage responsible for the day-to-day delivery and management of services at levels agreed with customers and business users.
Question
Which part of the service lifecycle is responsible for coordinating and carrying out the activities and processes required to deliver and manage services at agreed levels to business users and customers?
Options
- AContinual Service Improvement
- BService Transition
- CService Design
- DService Operation
How the community answered
(41 responses)- A2% (1)
- B7% (3)
- C2% (1)
- D88% (36)
Why each option
Service Operation is the ITIL lifecycle stage responsible for the day-to-day delivery and management of services at levels agreed with customers and business users.
Continual Service Improvement measures and improves existing services and processes over time, not the execution of day-to-day service delivery activities.
Service Transition manages building, testing, and deploying new or changed services into production, not the routine delivery and management of live services.
Service Design creates the blueprints for services and their supporting processes and systems, but is not responsible for executing or delivering them operationally.
Service Operation covers the ongoing execution of processes such as Incident Management, Request Fulfilment, and Event Management that are required to deliver and support live IT services. It is the phase that operationalises all prior design and transition work to maintain agreed service levels.
Concept tested: ITIL Service Operation lifecycle stage purpose
Source: https://www.axelos.com/certifications/itil-service-management/itil-4-foundation
Topics
Community Discussion
No community discussion yet for this question.