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ITIL · Question #319

Which part of the service lifecycle is responsible for coordinating and carrying out the activities and processes required to deliver and manage services at agreed levels to business users and custome

The correct answer is D. Service Operation. Service Operation is the ITIL lifecycle stage responsible for the day-to-day delivery and management of services at levels agreed with customers and business users.

The ITIL service lifecycle

Question

Which part of the service lifecycle is responsible for coordinating and carrying out the activities and processes required to deliver and manage services at agreed levels to business users and customers?

Options

  • AContinual Service Improvement
  • BService Transition
  • CService Design
  • DService Operation

How the community answered

(41 responses)
  • A
    2% (1)
  • B
    7% (3)
  • C
    2% (1)
  • D
    88% (36)

Why each option

Service Operation is the ITIL lifecycle stage responsible for the day-to-day delivery and management of services at levels agreed with customers and business users.

AContinual Service Improvement

Continual Service Improvement measures and improves existing services and processes over time, not the execution of day-to-day service delivery activities.

BService Transition

Service Transition manages building, testing, and deploying new or changed services into production, not the routine delivery and management of live services.

CService Design

Service Design creates the blueprints for services and their supporting processes and systems, but is not responsible for executing or delivering them operationally.

DService OperationCorrect

Service Operation covers the ongoing execution of processes such as Incident Management, Request Fulfilment, and Event Management that are required to deliver and support live IT services. It is the phase that operationalises all prior design and transition work to maintain agreed service levels.

Concept tested: ITIL Service Operation lifecycle stage purpose

Source: https://www.axelos.com/certifications/itil-service-management/itil-4-foundation

Topics

#Service Operation#service delivery#service lifecycle purpose

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