ITIL · Question #318
Availability Management is responsible for availability of the:
The correct answer is A. Services and Components. Availability Management in ITIL is scoped to IT services and the underlying infrastructure components, not business processes, which fall under business ownership.
Question
Availability Management is responsible for availability of the:
Options
- AServices and Components
- BServices and Business Processes
- CComponents and Business Processes
- DServices, Components and Business Processes
How the community answered
(47 responses)- A87% (41)
- B2% (1)
- C4% (2)
- D6% (3)
Why each option
Availability Management in ITIL is scoped to IT services and the underlying infrastructure components, not business processes, which fall under business ownership.
ITIL defines Availability Management as responsible for ensuring that IT services and the IT components supporting them meet agreed availability targets. Business processes are owned by the business and are outside the direct scope of this ITIL process.
Business Processes are not managed by Availability Management - they are the responsibility of the business itself, not the IT service management function.
Business Processes are excluded from Availability Management's scope, making this pairing incorrect even though Components are correctly included.
While Services and Components are correctly within scope, adding Business Processes makes this answer incorrect as that responsibility belongs to the business, not Availability Management.
Concept tested: ITIL Availability Management scope and responsibilities
Source: https://www.axelos.com/certifications/itil-service-management/itil-4-foundation
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