PeopleCert
ITIL · Question #317
ITIL Question #317: Real Exam Question with Answer & Explanation
Sign in or unlock ITIL to reveal the answer and full explanation for question #317. The question stem and answer options stay visible for context.
Question
A consultant has made two recommendations to you in a report: (1) To include legal terminology in your Service Level Agreements (SLAs) (2) It is not necessary to be able to measure all the targets in an SLA Which of the recommendations conform to Service Level Management good practice?
Options
- A1 only
- B2 only
- CBoth of the above
- DNeither of the above
Unlock ITIL to see the answer
You've previewed enough free ITIL questions. Unlock ITIL for full answers, explanations, the timed quiz mode, progress tracking, and the master PDF. Question stem and options stay visible so you can still see what's on the exam.