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ITIL · Question #302
ITIL Question #302: Real Exam Question with Answer & Explanation
The correct answer is C: Information Security Management and Availability Management. Access Management is formally linked to both Information Security Management, which defines access policies, and Availability Management, which ensures services are accessible to authorized users.
Processes
Question
Access Management is closely related to which other processes?
Options
- AAvailability Management only
- BInformation Security Management and 3rd line support
- CInformation Security Management and Availability Management
- DInformation Security Management only
Explanation
Access Management is formally linked to both Information Security Management, which defines access policies, and Availability Management, which ensures services are accessible to authorized users.
Common mistakes.
- A. Availability Management alone is insufficient because Access Management also requires Information Security Management to establish the policies that determine who is authorized to receive access.
- B. 3rd line support is an operational support tier, not a formal ITIL process that Access Management is defined as being closely related to; Availability Management is the correct second process.
- D. Limiting the relationship to Information Security Management alone omits Availability Management, which is a key partner process ensuring that services are accessible to the users who have been granted rights.
Concept tested. ITIL Access Management process relationships
Reference. https://www.axelos.com/best-practice-solutions/itil
Topics
#Access Management#Information Security Management#Availability Management#process relationships
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