Which process will regularly analyze incident data to identify discernable trends?

Service Level Management monitors and reports on SLA and OLA compliance metrics, not incident patterns or root cause trends.

Problem Management includes a proactive activity of analyzing incident data over time to detect discernible patterns or trends that point to hidden, recurring problems. By identifying these trends, Problem Management can raise problem records, conduct root cause analysis, and implement known error workarounds or permanent fixes before further incidents occur, reducing overall incident volume.

Change Management is responsible for controlling the lifecycle of all changes to minimize risk; it does not perform incident trend analysis.

Event Management filters and categorizes infrastructure events in near-real-time; it does not analyze historical incident records for trends.