Which of the following statements about communication within Service Operation are CORRECT? (1) All communication must have an intended purpose or resultant action (2) Communication should not take pl

Selecting only Statement 1 is incomplete - ITIL explicitly states that communication must also be targeted at a defined audience, making Statement 2 equally valid and required.

Selecting only Statement 2 is incomplete - ITIL equally requires that all communication carry an intended purpose or lead to a resultant action, making Statement 1 also a valid and defined principle.

Both statements accurately reflect ITIL Service Operation communication guidelines. Statement 1 is correct because purposeless communication wastes resources and creates confusion during operational activities. Statement 2 is correct because communication without an identified audience fails to reach the right stakeholders, undermining coordination, escalation, and effective incident response.

Both statements are accurate, formally documented ITIL Service Operation communication principles, so dismissing both as incorrect is wrong.