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ITIL · Question #300

Which of the following is one of the primary objectives of Service Strategy?

The correct answer is B. To provide detailed specifications for the design of IT services. A primary objective of Service Strategy is to provide detailed specifications for IT services that guide the entire service lifecycle.

The ITIL service lifecycle

Question

Which of the following is one of the primary objectives of Service Strategy?

Options

  • ATo design and build processes that will meet business needs
  • BTo provide detailed specifications for the design of IT services
  • CTo transform Service Management into a strategic asset
  • DTo underscore the importance of services in the global economy

How the community answered

(33 responses)
  • A
    3% (1)
  • B
    88% (29)
  • C
    6% (2)
  • D
    3% (1)

Why each option

A primary objective of Service Strategy is to provide detailed specifications for IT services that guide the entire service lifecycle.

ATo design and build processes that will meet business needs

Designing and building processes that meet business needs is the objective of Service Design, not Service Strategy - Service Strategy operates at a higher level of defining direction and requirements rather than process construction.

BTo provide detailed specifications for the design of IT servicesCorrect

Service Strategy defines what services should be provided and establishes the detailed specifications and requirements that IT services must satisfy to deliver business value. These specifications act as the authoritative input into Service Design, ensuring that all downstream lifecycle stages build services that align with strategic business objectives and customer needs.

CTo transform Service Management into a strategic asset

Transforming Service Management into a strategic asset is a philosophical concept associated with Service Strategy thinking, but it is not listed as one of its primary formal objectives in the ITIL framework.

DTo underscore the importance of services in the global economy

Underscoring the importance of services in the global economy is not a defined objective within the ITIL Service Strategy lifecycle stage and has no formal standing in the framework.

Concept tested: ITIL Service Strategy lifecycle stage primary objectives

Source: https://www.axelos.com/certifications/itil-service-management/itil-foundation

Topics

#Service Strategy#strategic objectives#service lifecycle

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