ITIL · Question #298
Which Function would provide staff to monitor events in an Operations Bridge?
The correct answer is C. Technical Management. Technical Management is the ITIL function that provides specialized staff to monitor and manage events through an Operations Bridge.
Question
Which Function would provide staff to monitor events in an Operations Bridge?
Options
- AApplications Management
- BService Desk
- CTechnical Management
- DIT Operations Management
How the community answered
(48 responses)- A2% (1)
- B4% (2)
- C92% (44)
- D2% (1)
Why each option
Technical Management is the ITIL function that provides specialized staff to monitor and manage events through an Operations Bridge.
Applications Management focuses on managing software applications throughout their lifecycle and does not specifically provide staff for infrastructure event monitoring in an Operations Bridge.
Service Desk is a function focused on handling user-reported incidents and service requests, not on proactive event monitoring within an Operations Bridge.
Technical Management is the ITIL function responsible for providing technical expertise and managing the IT infrastructure. It supplies the skilled personnel who staff the Operations Bridge to monitor events, alerts, and performance metrics across the IT environment, ensuring infrastructure stability and early incident detection.
IT Operations Management oversees day-to-day operational tasks including the Operations Bridge as a concept, but the technical staffing expertise for monitoring events is sourced from Technical Management.
Concept tested: ITIL Technical Management function and Operations Bridge staffing
Source: https://www.axelos.com/certifications/itil-service-management/itil-foundation
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