ITIL · Question #294
Which Function would provide staff to monitor events in a Network Operations Centre?
The correct answer is A. IT Operations Management. IT Operations Management is the ITIL function responsible for staffing and running the Network Operations Centre (NOC) to monitor infrastructure and services.
Question
Which Function would provide staff to monitor events in a Network Operations Centre?
Options
- AIT Operations Management
- BApplications Management
- CService Desk
- DTechnical Management
How the community answered
(26 responses)- A92% (24)
- B4% (1)
- D4% (1)
Why each option
IT Operations Management is the ITIL function responsible for staffing and running the Network Operations Centre (NOC) to monitor infrastructure and services.
IT Operations Management is the ITIL function that provides the staff and resources to run day-to-day operational activities, including the Network Operations Centre where infrastructure events and alerts are monitored and acted upon. It owns operational control functions such as console management, job scheduling, and print/output management, making it the direct owner of NOC staffing.
Applications Management is concerned with managing the lifecycle of applications, not with staffing monitoring centres.
The Service Desk is the single point of contact for users logging incidents and requests, not an infrastructure monitoring function.
Technical Management provides technical expertise and guidance for managing infrastructure but does not specifically provide the dedicated operational staff that run a NOC.
Concept tested: ITIL IT Operations Management function and NOC
Source: https://www.axelos.com/certifications/itil-service-management/itil-4-foundation
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