ITIL Question #295: Real Exam Question with Answer & Explanation

The correct answer is A: Development, negotiation and agreement of contracts.. Supplier Management is responsible for managing contracts with external suppliers, including their development, negotiation, and agreement.

Question

Which of the following is a responsibility of Supplier Management?

Options

ADevelopment, negotiation and agreement of contracts.
BDevelopment, negotiation and agreement of Organizational Level Agreements
CDevelopment, negotiation and agreement of Service Level Agreements.
DDevelopment, negotiation and agreement of Service Portfolio

Explanation

Supplier Management is responsible for managing contracts with external suppliers, including their development, negotiation, and agreement.

Common mistakes.

B. Organizational Level Agreements (OLAs) are internal agreements managed under Service Level Management, not Supplier Management.
C. Service Level Agreements (SLAs) are the responsibility of Service Level Management, which negotiates and agrees commitments directly with customers.
D. The Service Portfolio is owned and managed by Service Portfolio Management as part of the Service Strategy stage, not by Supplier Management.

Concept tested. ITIL Supplier Management contract responsibilities

Reference. https://www.axelos.com/certifications/itil-service-management/itil-4-foundation

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