ITIL · Question #295
Which of the following is a responsibility of Supplier Management?
The correct answer is A. Development, negotiation and agreement of contracts.. Supplier Management is responsible for managing contracts with external suppliers, including their development, negotiation, and agreement.
Question
Which of the following is a responsibility of Supplier Management?
Options
- ADevelopment, negotiation and agreement of contracts.
- BDevelopment, negotiation and agreement of Organizational Level Agreements
- CDevelopment, negotiation and agreement of Service Level Agreements.
- DDevelopment, negotiation and agreement of Service Portfolio
How the community answered
(18 responses)- A89% (16)
- B6% (1)
- D6% (1)
Why each option
Supplier Management is responsible for managing contracts with external suppliers, including their development, negotiation, and agreement.
Supplier Management in ITIL is specifically accountable for establishing and managing underpinning contracts with third-party suppliers to ensure they deliver the agreed value. This includes the full lifecycle of contracts: development, negotiation, agreement, review, and renewal or termination.
Organizational Level Agreements (OLAs) are internal agreements managed under Service Level Management, not Supplier Management.
Service Level Agreements (SLAs) are the responsibility of Service Level Management, which negotiates and agrees commitments directly with customers.
The Service Portfolio is owned and managed by Service Portfolio Management as part of the Service Strategy stage, not by Supplier Management.
Concept tested: ITIL Supplier Management contract responsibilities
Source: https://www.axelos.com/certifications/itil-service-management/itil-4-foundation
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