ITIL · Question #248
Which of the following items would commonly be on the agenda for a change advisory board (CAB)? 1. Details of failed changes 2. Updates to the change schedule 3. Reviews of completed changes
The correct answer is A. All of the above. The Change Advisory Board (CAB) agenda in ITIL covers a comprehensive set of change-related topics to ensure governance and continual improvement. All three listed items - failed changes, schedule updates, and completed change reviews - are standard CAB agenda items.
Question
Options
- AAll of the above
- B1 and 2only
- C2 and 3 only
- D1 and 3 only
How the community answered
(32 responses)- A88% (28)
- B3% (1)
- C6% (2)
- D3% (1)
Why each option
The Change Advisory Board (CAB) agenda in ITIL covers a comprehensive set of change-related topics to ensure governance and continual improvement. All three listed items - failed changes, schedule updates, and completed change reviews - are standard CAB agenda items.
ITIL specifies that CAB meetings should review details of failed changes to identify root causes and prevent recurrence, update and communicate the change schedule (forward schedule of changes), and review completed changes to confirm they delivered expected outcomes and close the change record. Together these activities ensure the CAB fulfills its oversight and advisory role across the full change lifecycle.
This excludes reviews of completed changes, which are a required CAB activity for confirming outcomes and enabling continual improvement.
This excludes failed change details, which must be reviewed by the CAB to understand failure patterns and improve the change process.
This excludes schedule updates, which the CAB must manage to communicate upcoming changes and avoid scheduling conflicts.
Concept tested: Change Advisory Board agenda and responsibilities
Source: https://www.axelos.com/certifications/itil-service-management/itil-4-foundation
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