ITIL · Question #247
Which of the following statements MOST correctly identifies the scope of design coordination activities?
The correct answer is D. Any changes that would benefit the organization are included. Design Coordination in ITIL Service Design is not restricted to a subset of changes - it applies broadly to any changes that would benefit the organization. The scope is determined by organizational value, not by change type or system criticality.
Question
Which of the following statements MOST correctly identifies the scope of design coordination activities?
Options
- AOnly changes that introduce new services are included
- BAll changes are mandated to be included
- COnly changes to business critical systems are included
- DAny changes that would benefit the organization are included
How the community answered
(21 responses)- A10% (2)
- B5% (1)
- D86% (18)
Why each option
Design Coordination in ITIL Service Design is not restricted to a subset of changes - it applies broadly to any changes that would benefit the organization. The scope is determined by organizational value, not by change type or system criticality.
Restricting design coordination to only new services would exclude significant changes to existing services, which also require coordinated design activity.
Mandating design coordination for all changes regardless of benefit would impose unnecessary overhead on minor or low-impact changes.
Limiting scope to business-critical systems arbitrarily excludes other services that may benefit from coordinated design, contradicting ITIL guidance.
Design Coordination ensures that all service design activities are properly coordinated across projects and changes that would benefit the organization, making its scope flexible and value-driven rather than prescriptive. This allows organizations to apply design rigor where it delivers value without mandating overhead for every change or restricting it arbitrarily to new services or critical systems.
Concept tested: ITIL Service Design coordination scope
Source: https://www.axelos.com/certifications/itil-service-management/itil-4-foundation
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