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ITIL · Question #247

Which of the following statements MOST correctly identifies the scope of design coordination activities?

The correct answer is D. Any changes that would benefit the organization are included. Design Coordination in ITIL Service Design is not restricted to a subset of changes - it applies broadly to any changes that would benefit the organization. The scope is determined by organizational value, not by change type or system criticality.

Processes

Question

Which of the following statements MOST correctly identifies the scope of design coordination activities?

Options

  • AOnly changes that introduce new services are included
  • BAll changes are mandated to be included
  • COnly changes to business critical systems are included
  • DAny changes that would benefit the organization are included

How the community answered

(21 responses)
  • A
    10% (2)
  • B
    5% (1)
  • D
    86% (18)

Why each option

Design Coordination in ITIL Service Design is not restricted to a subset of changes - it applies broadly to any changes that would benefit the organization. The scope is determined by organizational value, not by change type or system criticality.

AOnly changes that introduce new services are included

Restricting design coordination to only new services would exclude significant changes to existing services, which also require coordinated design activity.

BAll changes are mandated to be included

Mandating design coordination for all changes regardless of benefit would impose unnecessary overhead on minor or low-impact changes.

COnly changes to business critical systems are included

Limiting scope to business-critical systems arbitrarily excludes other services that may benefit from coordinated design, contradicting ITIL guidance.

DAny changes that would benefit the organization are includedCorrect

Design Coordination ensures that all service design activities are properly coordinated across projects and changes that would benefit the organization, making its scope flexible and value-driven rather than prescriptive. This allows organizations to apply design rigor where it delivers value without mandating overhead for every change or restricting it arbitrarily to new services or critical systems.

Concept tested: ITIL Service Design coordination scope

Source: https://www.axelos.com/certifications/itil-service-management/itil-4-foundation

Topics

#design coordination#scope#service design#change benefit

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