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ITIL · Question #246

What are the three service provider business models?

The correct answer is D. Internal service provider, external service provider, shared service unit. ITIL defines three standard service provider types based on their relationship to the business they serve. The correct answer names all three official ITIL provider types.

Generic concepts and definitions

Question

What are the three service provider business models?

Options

  • AInternal service provider, outsourced 3rd party and off-shore party
  • BInternal service operations provider, external service operations provider, shared service unit
  • CInternal service provider, external service provider, outsourced 3rd party
  • DInternal service provider, external service provider, shared service unit

How the community answered

(49 responses)
  • B
    4% (2)
  • C
    2% (1)
  • D
    94% (46)

Why each option

ITIL defines three standard service provider types based on their relationship to the business they serve. The correct answer names all three official ITIL provider types.

AInternal service provider, outsourced 3rd party and off-shore party

Off-shore party and outsourced 3rd party are not recognized ITIL service provider categories; outsourcing is a sourcing strategy, not a provider type.

BInternal service operations provider, external service operations provider, shared service unit

The terms internal service operations provider and external service operations provider do not exist in ITIL terminology; operations is not part of the provider classification.

CInternal service provider, external service provider, outsourced 3rd party

Outsourced 3rd party is not a defined ITIL provider type; the correct third category is Shared Service Unit, which serves multiple internal business units.

DInternal service provider, external service provider, shared service unitCorrect

ITIL formally recognizes three service provider types: Type I (Internal Service Provider - embedded within a business unit), Type III (External Service Provider - provides IT services to external customers), and Type II (Shared Service Unit - serves multiple internal business units). These three types cover the full spectrum of how IT services can be organized and delivered.

Concept tested: ITIL three types of service providers

Source: https://www.axelos.com/certifications/itil-service-management/itil-4-foundation

Topics

#service provider types#internal service provider#external service provider#shared service unit

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