ITIL · Question #249
Which of the following are types of service defined in ITIL? 1. Core 2. Enabling 3. Special
The correct answer is C. 1 and 2 only. ITIL defines three types of services: Core, Enabling, and Enhancing. 'Special' is not a recognized ITIL service type, so only Core and Enabling from the listed options are correct.
Question
Options
- A1 and 3only
- BAll of the above
- C1 and 2 only
- D2 and 3 only
How the community answered
(27 responses)- A4% (1)
- B4% (1)
- C93% (25)
Why each option
ITIL defines three types of services: Core, Enabling, and Enhancing. 'Special' is not a recognized ITIL service type, so only Core and Enabling from the listed options are correct.
This includes Special (item 3), which is not a defined ITIL service type, and excludes Enabling (item 2), which is an official ITIL service category.
This includes Special (item 3), which does not exist in ITIL service type definitions.
ITIL formally defines Core services (delivering basic outcomes desired by the customer), Enabling services (services needed for a core service to be delivered - infrastructure or foundational), and Enhancing services (added to make core services more attractive). Since 'Special' is not one of these defined types, only items 1 (Core) and 2 (Enabling) from the list are valid ITIL service categories.
This excludes Core services (item 1), which is the foundational ITIL service type, and incorrectly includes Special (item 3).
Concept tested: ITIL service types - core, enabling, enhancing
Source: https://www.axelos.com/certifications/itil-service-management/itil-4-foundation
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