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ITIL · Question #228
ITIL Question #228: Real Exam Question with Answer & Explanation
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Question
Which statement about Service Level Agreements (SLAs) is CORRECT?
Options
- AThey must contain legal wording because of their importance
- BThere should always be a separate SLA for each specific customer
- CThe wording must be clear and concise to allow no room for ambiguity
- DChanges to the SLA can only be requested by the customer
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