ITIL · Question #227
Which process is responsible for managing relationships with vendors?
The correct answer is C. Supplier Management. Supplier Management is the ITIL process responsible for managing relationships, contracts, and performance of third-party vendors who provide services or components to the IT organization.
Question
Which process is responsible for managing relationships with vendors?
Options
- AChange Management
- BService Portfolio Management
- CSupplier Management
- DContinual Service Improvement
How the community answered
(27 responses)- B4% (1)
- C93% (25)
- D4% (1)
Why each option
Supplier Management is the ITIL process responsible for managing relationships, contracts, and performance of third-party vendors who provide services or components to the IT organization.
Change Management controls the lifecycle of changes to IT infrastructure and services, not vendor or supplier relationships.
Service Portfolio Management oversees the full set of services managed by the service provider throughout their lifecycle.
Supplier Management owns the full lifecycle of supplier relationships, including evaluating suppliers, negotiating contracts (Underpinning Contracts), monitoring supplier performance, and renewing or terminating agreements. It maintains a Supplier and Contract Management Information System (SCMIS) to track all supplier activity. This process ensures external providers deliver value consistent with agreed terms and business requirements.
Continual Service Improvement focuses on identifying and implementing improvements to IT services and processes, not on vendor management.
Concept tested: ITIL Supplier Management process responsibility
Source: https://www.axelos.com/certifications/itil-service-management/itil-4-foundation
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