ITIL · Question #226
What is IT Governance concerned with?
The correct answer is B. Ensuring that IT processes support the organization's strategies and objectives. IT Governance ensures that IT activities and investments are aligned with the organization's overall strategies, goals, and objectives rather than operating independently.
Question
What is IT Governance concerned with?
Options
- AMeasuring and improving the efficiency and effectiveness of IT processes
- BEnsuring that IT processes support the organization's strategies and objectives
- CReducing the total cost of providing services to the business
- DEnsuring that targets documented in Service Level Agreements (SLAs) are met
How the community answered
(55 responses)- A7% (4)
- B87% (48)
- C2% (1)
- D4% (2)
Why each option
IT Governance ensures that IT activities and investments are aligned with the organization's overall strategies, goals, and objectives rather than operating independently.
Measuring and improving process efficiency describes the role of Continual Service Improvement, not IT Governance.
IT Governance is a framework of policies, processes, and structures by which IT decisions are directed and controlled to ensure IT strategies support organizational goals. It addresses accountability, decision-making authority, and strategic alignment at the executive level. This distinguishes it from operational management, which handles day-to-day execution.
Reducing total cost of services is a financial management or optimization concern, not the primary concern of IT Governance.
Ensuring SLA targets are met is the responsibility of Service Level Management within Service Design and Operation.
Concept tested: IT Governance definition and strategic alignment
Source: https://www.isaca.org/resources/it-governance
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