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ITIL · Question #223
ITIL Question #223: Real Exam Question with Answer & Explanation
The correct answer is C: Both of the above. ITIL's Service Operation guidance requires that all communication have both an intended purpose or action and a defined audience.
The ITIL service lifecycle
Question
Which of the following statements about communication within Service Operation are CORRECT? 1. All communication must have an intended purpose or resultant action 2. Communication should not take place without a clear audience
Options
- A1 only
- B2 only
- CBoth of the above
- DNone of the above
Explanation
ITIL's Service Operation guidance requires that all communication have both an intended purpose or action and a defined audience.
Common mistakes.
- A. Statement 2 is equally valid per ITIL Service Operation principles, so selecting only statement 1 is incomplete.
- B. Statement 1 is equally valid per ITIL Service Operation principles, so selecting only statement 2 is incomplete.
- D. Both statements are correct and directly reflect ITIL's documented communication guidelines for Service Operation.
Concept tested. ITIL Service Operation communication principles
Topics
#Service Operation#communication principles#operational management
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