ITIL · Question #222
Match the following activities with the Deming Cycle stages 1. Monitor, Measure and Review 2. Continual Improvement 3. Implement Initiatives 4. Plan for Improvement
The correct answer is C. 4 Plan, 3 Do, 1 Check, 2 Act. The Deming Cycle (PDCA) maps Plan to 'Plan for Improvement,' Do to 'Implement Initiatives,' Check to 'Monitor, Measure and Review,' and Act to 'Continual Improvement.'
Question
Options
- A1 Plan, 2 Do, 3 Check, 4 Act
- B3 Plan, 2 Do, 4 Check, 1 Act
- C4 Plan, 3 Do, 1 Check, 2 Act
- D2 Plan, 3 Do, 4 Check, 1 Act
How the community answered
(19 responses)- B5% (1)
- C89% (17)
- D5% (1)
Why each option
The Deming Cycle (PDCA) maps Plan to 'Plan for Improvement,' Do to 'Implement Initiatives,' Check to 'Monitor, Measure and Review,' and Act to 'Continual Improvement.'
This incorrectly maps 'Monitor, Measure and Review' to Plan and 'Continual Improvement' to Do, reversing their correct PDCA positions.
This incorrectly assigns 'Implement Initiatives' to the Plan stage, conflating execution with planning.
In the PDCA model, the Plan stage defines objectives and processes, corresponding to 'Plan for Improvement.' The Do stage executes those processes, matching 'Implement Initiatives.' The Check stage measures results against expected outcomes, aligning with 'Monitor, Measure and Review.' The Act stage embeds lessons and drives ongoing change, which corresponds to 'Continual Improvement.' This sequence is the backbone of ITIL Continual Service Improvement.
This places 'Continual Improvement' in the Plan stage, which is incorrect - Act, not Plan, is the stage where improvements are embedded and cycled forward.
Concept tested: Deming Cycle PDCA mapping to ITIL CSI activities
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