Which one of the following is NOT an aim of the change management process?

Ensuring the impact of changes is understood is a genuine aim of change management, achieved through mandatory impact and risk assessment during change evaluation.

Ensuring changes are recorded and evaluated is explicitly an aim of change management, fulfilled through the change request log and review by the change advisory board.

Ensuring all changes to configuration items are recorded in configuration management is a key aim of change management, keeping the CMDB accurate and reflecting the current state of the IT infrastructure.

Delivering and managing IT services at agreed levels to business users is a core objective of service level management (SLM), which defines, negotiates, and monitors service level agreements. Change management's aims are focused on controlling the lifecycle of changes to minimize risk and disruption, not on service delivery commitments. Including an SLM objective in change management would conflate two distinct ITIL processes with separate scopes and responsibilities.