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ITIL · Question #200
ITIL Question #200: Real Exam Question with Answer & Explanation
The correct answer is D: To deliver and manage IT services at agreed levels to business users. See the full explanation below for the reasoning.
Question
Which one of the following is NOT an aim of the change management process?
Options
- ATo ensure the impact of changes are understood
- BTo ensure that changes are recorded and evaluated
- CTo ensure that all changes to configuration items (CIs) are recorded in the configuration management
- DTo deliver and manage IT services at agreed levels to business users
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