ITIL Question #202: Real Exam Question with Answer & Explanation

The correct answer is A: Configuration baseline. A configuration baseline is a verified snapshot of infrastructure that captures the structure, contents, and relationships of configuration items at a specific point in time.

Question

What type of baseline captures the structure, contents and details of the infrastructure and represents a set of items that are related to each other?

Options

AConfiguration baseline
BProject baseline
CChange baseline
DAsset baseline

Explanation

A configuration baseline is a verified snapshot of infrastructure that captures the structure, contents, and relationships of configuration items at a specific point in time.

Common mistakes.

B. A project baseline tracks project scope, schedule, and cost in project management disciplines and does not capture infrastructure configuration details or CI relationships.
C. Change baseline is not a recognized ITIL term for documenting the structural and relational state of infrastructure components.
D. An asset baseline tracks individual assets for financial or inventory purposes and does not capture the relational structure and interdependencies between configuration items.

Concept tested. Configuration baseline in ITIL configuration management

Reference. https://www.axelos.com/certifications/itil-service-management/itil-4-foundation

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