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ITIL · Question #198

Which of the following statements MOST correctly identifies the scope of design coordination activities?

The correct answer is D. Any change that the organization believes could benefit. Design coordination is applied at the organization's discretion to any change where it believes coordination will add value, rather than being mandated universally or restricted to specific categories.

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Question

Which of the following statements MOST correctly identifies the scope of design coordination activities?

Options

  • AOnly changes that introduce new services
  • BIt is mandatory that all changes are subject to design coordination activity
  • COnly changes to business critical systems
  • DAny change that the organization believes could benefit

How the community answered

(28 responses)
  • A
    11% (3)
  • B
    4% (1)
  • C
    4% (1)
  • D
    82% (23)

Why each option

Design coordination is applied at the organization's discretion to any change where it believes coordination will add value, rather than being mandated universally or restricted to specific categories.

AOnly changes that introduce new services

Limiting design coordination only to new services excludes significant modifications to existing services that may equally require cross-functional design oversight.

BIt is mandatory that all changes are subject to design coordination activity

Mandating design coordination for all changes regardless of size or complexity creates unnecessary overhead and resource waste for minor or routine changes.

COnly changes to business critical systems

Restricting design coordination solely to business-critical systems is an overly narrow interpretation that ignores other types of changes that could also benefit from coordinated design review.

DAny change that the organization believes could benefitCorrect

Design coordination scope is determined by organizational judgment - it is applied to any change where the organization believes the activity will be beneficial. This flexible approach prevents wasted effort on trivial changes while ensuring high-value changes receive appropriate coordination. ITIL Service Design guidance leaves scope determination to the organization based on its specific needs and risk appetite.

Concept tested: Design coordination scope and applicability

Source: https://www.axelos.com/best-practice-solutions/itil/itil-service-design

Topics

#design coordination#service design#change scope#design activities

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